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Remote support with TeamViewer
Usage
The TeamViewer software can help in the following situations:
Remote support
You want to have an engineer from Schmid Enginnering sitting next to you to discuss your code or get help on handling the toolchain.
With the team viewer quick support you can give access to your screen in just a few clicks.
The support engineer will see your screen and can remotely control your PC while you talk together on the phone.
Follow these steps to get support:
contact Schmid Engineering to schedule a remote support session
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run the downloaded software. (nothing will be installed - no administrator privileges required. See also the security statements below)
tell the support engineer your ID and Password at the phone.
Online Presentation
You want to follow an on line presentation of Schmid Engineering.
Follow these steps to participate an online presentation:
get invited from Schmid Engineering or contact Schmid Engineering to schedule an online presentation. You will get an ID and a Password by e-mail or phone.
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run the downloaded software. (nothing will be installed - no administrator privileges required. See also the security statements below)
enter the Partner ID for the online presentation you got from Schmid Engineering.
wait until the presenter starts the presentation. as a best practice, keep this window open, it will close automatically when the presentation starts.
The presentation starts, you can see the presenter's screen now!
If you have troubles with the view, adjust it on the top middle menu.
out of the right side of the Teamviewer program an additional box appears. to hear the presenter, join the conference call by phone.
in some cases 'Voice over IP' is used.
You have to enable 'Transmit my audio now' before you can be heared.
on the right side a chat box appears where questions or comments can be added. Everyone can see it on the chat. Use the lower field to type your message.
also on the right side a box with the live video appears if used by the presentator.
if the presentator would like to switch to your screen, a screen pops up where you have to allow access.
exit the session by closing the program
Security