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| Both sides previous revisionPrevious revisionNext revision | Previous revisionNext revisionBoth sides next revision | ||
| team_viewer [2011/11/29 15:11] – zbrain | team_viewer [2011/12/01 13:45] – ml | ||
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| ===== Usage ===== | ===== Usage ===== | ||
| - | The [[http://http:// | + | The [[http:// |
| ==== Remote support ==== | ==== Remote support ==== | ||
| Line 26: | Line 26: | ||
| - download the [[http:// | - download the [[http:// | ||
| - run the downloaded software. (nothing will be installed - no administrator privileges required. See also the security statements below) | - run the downloaded software. (nothing will be installed - no administrator privileges required. See also the security statements below) | ||
| + | - :!: If Teamviewer could not be started, disable temporarily the security software. This problem seems to exist especially with some versions of the Symantec Endpoint Protection. Updating to the newest Symantec version should fix it also. | ||
| - enter the Partner ID for the online presentation you got from Schmid Engineering.\\ {{: | - enter the Partner ID for the online presentation you got from Schmid Engineering.\\ {{: | ||
| - wait until the presenter starts the presentation. as a best practice, keep this window open, it will close automatically when the presentation starts.\\ {{: | - wait until the presenter starts the presentation. as a best practice, keep this window open, it will close automatically when the presentation starts.\\ {{: | ||