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| Both sides previous revisionPrevious revisionNext revision | Previous revision | ||
| team_viewer [2011/12/01 13:45] – ml | team_viewer [2017/11/07 22:26] (current) – external edit 127.0.0.1 | ||
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| - contact Schmid Engineering to schedule a remote support session | - contact Schmid Engineering to schedule a remote support session | ||
| - download the [[http:// | - download the [[http:// | ||
| - | - run the downloaded software. (nothing will be installed - no administrator privileges required. See also the security statements below) | + | - double click and run the downloaded software. Answer to the warning with ' |
| - tell the support engineer your ID and Password at the phone. | - tell the support engineer your ID and Password at the phone. | ||
| Line 25: | Line 25: | ||
| - get invited from Schmid Engineering or contact Schmid Engineering to schedule an online presentation. You will get an ID and a Password by e-mail or phone. | - get invited from Schmid Engineering or contact Schmid Engineering to schedule an online presentation. You will get an ID and a Password by e-mail or phone. | ||
| - download the [[http:// | - download the [[http:// | ||
| - | - run the downloaded software. (nothing will be installed - no administrator privileges required. See also the security statements below) | + | - double click and run the downloaded software. Answer to the warning with ' |
| - :!: If Teamviewer could not be started, disable temporarily the security software. This problem seems to exist especially with some versions of the Symantec Endpoint Protection. Updating to the newest Symantec version should fix it also. | - :!: If Teamviewer could not be started, disable temporarily the security software. This problem seems to exist especially with some versions of the Symantec Endpoint Protection. Updating to the newest Symantec version should fix it also. | ||
| - | - enter the Partner ID for the online presentation you got from Schmid Engineering.\\ {{:qj-login.png? | + | - enter the Partner ID for the online presentation you got from Schmid Engineering |
| - | - wait until the presenter starts the presentation. as a best practice, keep this window open, it will close automatically when the presentation starts.\\ {{:qj-wait.png?350|}}\\ | + | - wait until the presenter starts the presentation. \\ {{:qj-wait2.png?300|}}\\ |
| - The presentation starts, you can see the presenter' | - The presentation starts, you can see the presenter' | ||
| - exit the session by closing the program | - exit the session by closing the program | ||